Frequently Asked Questions

At Zea, we’re rooted in the infinite wisdom of nature and its ability to have a positive impact on both people and the planet. We are a family-owned and operated Australian business with a passion for helping people achieve peak health and wellness, through the therapeutic power of Kunzea and other Australian Natives. You can learn more about us here.

The name ‘Zea’ is derived from the name ‘Kunzea’ - the signature ingredient in our natural product range. The plant is a member of the Myrtaceae (Myrtle) family and flourishes in the pristine wilderness of North-East Tasmania.

Zea is a 100% Australian family run and owned business. All Zea products are proudly made in Australia.

As for our team, we run remotely and have staff and family members all over Australia - from Launceston to the Sunshine Coast. Here are our various offices throughout the country:

National/QLD Head Office - 209/87 Griffith St, Coolangatta QLD 4225

TAS Head Office - 225 Flinders St, Beauty Point TAS 7250

VIC Head Office - Mount Waverley, VIC 3149

NSW Head Office - Tweed Heads West, NSW 2485

If you have any questions, you can contact us via hello@zea.com.au or call 1300 736 894 .

In addition, we also have several stockists of our products all over the country. You can find the closest stores to you here: https://www.zea.com.au/pages/store-locator

There will be times that our products will be out of stock, on most occasions these will be back in stock within 30 days of your order. If you would like to be notified when an item will be back in stock, you can add your email to our notification list on the product page.

If you would like an idea of how long the wait will be, please email us at hello@zea.com.au.

Our Zea Products are stocked in various stores throughout Australia (and growing!). You can search our Store Locator map to see if there are any Zea stockists close to you: https://www.zea.com.au/pages/store-locator

Zea Products sell out fast! Call first, to ensure they have products in stock - as there is no substitute for our Natural, Australian Made products.

We offer trackable domestic and international shipping. 

We also offer a Priority Express Shipping + Premium Protection delivery option - which includes priority packing and fulfilment, express shipping and included order insurance.

Australia or New Zealand orders ship from our Melbourne warehouse

- $9.50 flat-rate ($15 express)

- Free over $99 AUD

- 2-5 day delivery

Rest of World orders ship from our Melbourne warehouse

- $15 flat-rate

- Free over $99 AUD

- 9-25 day delivery

Please be aware you may be liable for customs or duties taxes in line with those in the country in which you reside.

All registered post orders are shipped with full door-to-door tracking.* If your order has been in transit for more than 15 business days, please send us an email at hello@zea.com.au and we will have our courier company investigate the whereabouts of your parcel.

For all orders received by 12pm (Midday), we strive to ship them the same business day. For orders received after 12pm, we will ship them next business day, Our goal is to ship all orders out within 24 business hours. 

In extreme circumstances where our demand is too high to dispatch within 1 business day, we will ship them as fast as possible.

Please check the tracking link that you should have received via email. If there is limited information there may just be a postal service or customs delay.

You can also click the live chat icon in the bottom right hand corner of the website. Click the button “Find an Order” and enter the relevant information.

If your order has not arrived within 10 business days and the tracking information is unclear, please email us at hello@zea.com.au and we will provide you with an update of your order and assist where possible.

AMEX, VISA, MasterCard, ShopPay, PayPal, AfterPay, Zip pay, Open Pay, Klarna, Google Pay, Coinbase, POLi Payments

Although we do our best to ensure all items are quality controlled prior to dispatch and are  safe and protected during their journey to you, on the rare occasion an order may arrive with damaged or faulty products. If you have received damaged products please email us at hello@zea.com.au and we will organise a replacement for you.

We understand that shopping online can be tough sometimes!

We stand by our natural, quality products and rarely get unsatisfied feedback from customers, just take a look at our product reviews from customers here.

We do not offer refunds for change of mind purchases, however our team are always happy to assist you in any way they can. If you have any questions or are unsure how to use a product, please email us at hello@zea.com.au for guidance. 

If you have purchased a product for a specific purpose or condition, such as our Kunzea Pain Relief Cream, and you are not seeing the results you were hoping for, we strongly suggest that you get in contact with our team. Everybody is unique, and we may have some additional suggestions or resources to assist you - we want to do everything we can to improve your quality of life and get the absolute most our of your product.

For more information, please read our Shipping & Returns Policy.

If this is the case, contact us immediately on 1300 736 894 or hello@zea.com.au and we will do our best to update it. 

However unfortunately, in most case we cannot change your delivery address after placing your order. This is because your order information is immediately sent to our warehouse where they will prepare your order for dispatch. If your delivery address is wrong, we suggest you try the two options below.

- Contact your national postal service and quote your tracking parcel ID. Some carriers will let you request a delivery redirect.

- Contact the resident at the address you placed during checkout.

If you are unable to complete the above two options or the delivery address you listed doesn't exist, we will contact you should your parcel be returned to us. To have your order then shipped back out to you, you may pay a redelivery fee.

In most cases, we cannot update, edit or cancel any order once you have completed checkout. This is because we try and get orders out as quickly as possible.

In the event your order has been returned to us, we will investigate the reason and get back in contact with you with a solution.

We certainly do! If you have a physical store or an allied health practice, please visit: https://www.zea.com.au/pages/wholesale-enquiry and complete the relevant form

The Zea Rewards Program is a FREE rewards program that rewards loyal customers who have chosen to include us on their wellness journey!

Every time you make a purchase at www.zea.com.au, you earn reward points that can then be redeemed on future online purchases.

You can sign up by clicking here. All you need to give us is your full name and email address and we will do the rest!

We value your privacy and will only use your email address in accordance with our Terms & Conditions and Privacy Policy.

Sign up

You can earn points by signing up to our program and purchasing our products.

For every dollar you spend, you receive points in your account for you to redeem however you like! The points are calculated based on your order total excluding coupons, discounts, shipping and taxes.

$1 spent = 2 points and there’s no maximum on how many you can accumulate.

Other ways

Go to the Zea Rewards Panel on our website and click 'Ways to Earn' to see a few other ways you can earn points, including liking us on Facebook, referring a friend, sharing a post about Zea on Facebook, following us on Instagram and sharing your birthday details.

Please note, you need to enter your birthday details at least 30 days before your special day to be awarded points, and all these actions have to be done directly through the Zea Rewards Panel in order to add points to your account.

For referrals, your referred friend needs to place their purchase using the referral code before you'll be awarded the special discount code via email. The referred friend's name also shouldn't be the same as your own.

In the future, we will also be launching additional ways you can earn points.

Watch this video to see how the Zea Rewards referral works.

At this stage, points can only be redeemed at www.zea.com.au We cannot allocate points for purchases made in-store at a retailer or at an event Zea is exhibiting. 

Points expire within 12 months if you have not placed an order. If you do place an order within 12 months, the point expiration date will be extended another 12 months.

Redeeming your points is easy! All you need to do is log into your account every time you make an online purchase and at the checkout follow the prompts to redeem your chosen amount.

A balance of 500 points earns you $5 off, 1,000 points earns you $10 off, and so on!

Please note that you must have a minimum balance of 500 points to use your discount.

If you have 500+ points you'd like to use, you can view your points in the Rewards Panel and choose the amount of points you'd like to redeem as a reward. If you turn your points into a reward, but don't use them, you can go to the 'Rewards' section of the Rewards Panel and apply the code to your cart the next time you place an order. You'll see that your points balance has decreased, this is because they have been used to turn into a Reward code. Please note, at this time we cannot combine multiple reward coupons into one, therefore they will have to be used separately.

Watch this video to see how the Zea Rewards panel works.

In order to use your points, you will need to create an account first.

Yes! We are so excited to offer this program globally, so no matter where you are based in the world, you can earn and redeem points with ease. 

Yes, if you return a product in accordance with our Refund Policy, your points will be added back into your account by our Customer Service team. If you earned points from your returned purchase, those points will be automatically deducted according to the amount refunded.

Unfortunately, we cannot apply points to orders you’ve already placed.

Yes, points can be used in conjunction with most offers, such as coupon codes and/or promotions. Please check the T&Cs of the promotion to see if there are an constraints around points depending on the promotion.

We’re happy to help! Contact our friendly team at hello@zea.com.au.

Get your favourite Zea products delivered straight to your door on a recurring delivery every 30, 60 or 90 days! Check out via the subscription option on the product page for eligible products, then we will look after the rest. Never run out of products again and the best part is you get a discount and save money! 

Shopping online at Zea is really easy! Simply mix and match your order in whatever way you like and check out with a one time purchase/s or subscription.

Once you select the subscription offering on a product page and checkout you will be automatically prompted to create an account. You can then navigate to the Account Login page on the Zea website at any stage and sign in to see all active subscriptions and make any changes. 

Navigate to the Account Login page on the website here: www.zea.com.au/account/login, click on “Subscriptions” and sign in to see all your active subscriptions and make any changes.

Yes! Simply log into your account and add, change or cancel any product/s on your subscription at any time.

Going on holidays or have plenty of Zea to get you through? No worries. You can easily skip your next delivery by logging in to your account and editing your delivery schedule. If you wish to skip a delivery, click skip on your next delivery date.

To update your billing information, ensure you're logged in to your account. Click on the personal / billing information tab and edit your billing and account details. 

To update your shipping address, ensure you're logged in to your account. Click on your active subscriptions and right click to edit your address. Once saved, all future deliveries will get sent to your new address.

The best thing about having a subscription is that you automatically get a discount on every order, therefore no further discount codes can be used with your subscription.